Being valued Patient in ALmana Group of hospitals you and your family have the following rights :(rights of children, old people and Patient not able to practice their rights, will be granted to their families \ guardians) :
1- You have the right to understand and use all your rights (you will receive a written copy of these rights from the reception, or PRO office)and if, for any reason, you don’t understand them, please contact customer relation office or ask for help including an interpreter
2- You have the right to receive comprehensive medical care with aim of reaching proper diagnosis and treatment of illness and injury
3- You have the right to receive immediate emergency care whenever needed without delay.
4- You have the right to know the identity of the physician or other practitioner responsible for your care.
5- You have the right to receive comprehensive information in a manner you can understand from the health care team about the diagnosis, proposed and the cause of the changes, alternative treatments, potential benefits and drawbacks to the proposed treatment, like hood of the successful treatment, possible problems related to recovery and possible result of non-treatment (this right will be automatically granted to families / guardians of children, old people and patient not able to practice their rights)
6- You have the right to have an interpreter (if available) if the language barrier presents a problem of understanding the details of your care and the treatment provided to you.
7- You have the right to give your written general consent for treatment when you enter the hospital.
8- You have the right to give your written general consent before surgical, invasive procedure, anesthesia, the use of blood and its products and any other high risk procedures and treatments
9- You have the right to receive all information that you need before giving your consent for any proposed procedure or treatment, this information should include the benefits, available alternatives and the possible risks (if any) of the procedure or the treatment.
10- You have the right to participate in care decisions Almanai Group of hospitals encourages patients, Parent or legal guardians to participate in planning and implementing treatment.
11- You have the right to choose the treating doctor
12- You have the right to refuse the treatment (if you would like to) and be informed of the medical consequences due to your refusal, accordingly you will sign a from prepared to that effect and leave the hospital (this right will be granted to families / guardians of children, old people and patient not able to practice their rights)
13- You have the right to refuse examination or observation by any person not directly responsible for you care
14- You have the right to maintain your need for privacy for all examinations, procedures, and treatment and the confidentiality of all of your information.
15- You have the right to receive information from organization that supports your choice to donate organs and other tissues, this information includes potential benefits and risks.
16- You have the right to receive complete explanation of the need to be transferred to another treatment facility and the reasonable alternatives to such transfer. the institution to which the patient is to be transferred must accept the patient before he/she is Transferred
17- You have the right to view your medical record under the supervision of the doctor or the medical team who is in charge of your treatment according to the hospital policy and regulations.
18- You have the right to be protected from physical, verbal and psychological assault.
19- The organization respects and supports patient's right to appropriate assessment and pain management and provides education for patients and their families about pain and pain management.
20- You have the rights to (if you would like to) complaint through patient relation office without any fear of reprisals about services you receiving and to have the hospital responds to you. Patients whether inpatients or outpatients can contact customer satisfaction office to give complaints and suggestions about service and have them addressed to the concerned department.
21- Almana Group of Hospitals is committed to provide the dying patient with respectful and compassionate care and respect his unique needs.
22- You have the rights to obtain a medical Report (if you would like to) for which there will be a hospital charge
23- You have the right to receive written discharge instructions/plan from the nursing team, this plan will highlight treatment follow up and medical instruction of how to take care of yourself.
24- You have the right for organ donation for your family member and others. In this situation you have to contact Saudi center for organ transplantation (SCOT) telephone no: 800-124-5500(TOLL FREE)
Patient and Family in Almana Group of Hospitals, have following responsibilities:
1- Respect and value the hospital rules and regulation while paying a visit or approaching for consultation
2- Provide you Saudi ID or Iqama or passport for verification
3- Show consideration for others and deal with other patients and staff with respect.
4- Respect the privacy of and the rights other patients.
5- Follow the health provider instructions
6- It Accept responsibility for refusing treatment or not following your treatment plan even after explaining the risk of not following
7- Avoid delay in taking appointment from the care center
8- Attend the appointment on time, if you want to cancel it, inform the care center 48 hours in advanced please call : 920033440
9- Respect the priority given to the emergency cases.
10- Observe safety regulations including the no smoking policy
11- Ensure financial obligations of your health and care fulfill promptly (either in cash, insurance or by sponsorship).
12- Give the requested samples and make the medical checkup on time with no delay
13- Follow the right timing of visitation, maintain cleanliness and orderliness, avoid too much noise in the areas, no loitering.
14- Provide complete and accurate information about present complaint, past illness, hospitalization treatment, and any known sensitivity to medication and any other matter relating to your health.
15- Avoid bringing valuable personal things to the hospital since the hospital is not responsible of saving them, but in emergency cases only, you can give this valuables to the Admission Discharge Transfer (ADT) section in his presence of security staff, after you sign in the related documents, you have to keep a copy of it and ask the person received to show his identity, taking into that the hospital is not responsible for any consequences.