Mr. Mana Almana, CEO of Almana Group, honored a number of medical staff for their efforts in achieving outstanding results in patient satisfaction. This ceramony was done after conducting an evaluation of patients' experiences and satisfaction in the hospitals.
Mr. Samer Faraj, Care and Patient Experience Manager, emphasized that the objectives of patient experience management are to provide an effective system for communicating with patients, address complaints, enhance healthcare value to the patients and their families, measure their experiences and involvement in service design. One of the notable initiatives that Almana Hospital took was digital evaluation after each visit in all departments of the hospitals. Patient feedback was collected, which was used to improve our patient expeience touch points.